FAQS
General Questions
1.HOW OFTEN SHOULD I REPLACE MY PILLOWS ?
We recommend replacing your pillows every 2-3 years.
2.CAN PILLOWS CAUSE ACNE?
Yes! More specifically the pillowcases can cause acne. However, you can prevent acne by changing your pillowcases once a week and wash your pillow at least twice a year. It is always wise to use pillow protectors to help your pillows last longer and stay cleaner. Pillow protectors provide an extra layer between yourself and the pillow. They are also much easier to clean then a pillow.
3.WHY DO PILLOWS TURN YELLOW?
This is a great questions! It all boils down to moisture. Those gross yellow stains can be caused by sweat, drool, makeup, chemicals or even wet hair. Most the time those yellow stains are harmless, however, if it is paired with a smell, definitely toss it and buy a new pillow. We recommend buying new pillows every 2 years so when you start seeing those yellow stains let it be a reminder to get new pillows soon.
1.HOW OFTEN SHOULD I REPLACE MY PILLOWS ?
We recommend replacing your pillows every 2-3 years.
2.CAN PILLOWS CAUSE ACNE?
Yes! More specifically the pillowcases can cause acne. However, you can prevent acne by changing your pillowcases once a week and wash your pillow at least twice a year. It is always wise to use pillow protectors to help your pillows last longer and stay cleaner. Pillow protectors provide an extra layer between yourself and the pillow. They are also much easier to clean then a pillow.
3.WHY DO PILLOWS TURN YELLOW?
This is a great questions! It all boils down to moisture. Those gross yellow stains can be caused by sweat, drool, makeup, chemicals or even wet hair. Most the time those yellow stains are harmless, however, if it is paired with a smell, definitely toss it and buy a new pillow. We recommend buying new pillows every 2 years so when you start seeing those yellow stains let it be a reminder to get new pillows soon.
Pillows
1.Does Sleepwill only have firm pillows?
Currently Sleepwill only have firm pillows, but you can remove filling depend to your needs.
2.What's the differences of "firm pillow" and "extra firm pillow"？
We offer 2 unique density pillows,under the same size, "extra firm" weighs 10% more than "firm",and provides about 20% more support.
Return & Exchanges
You are welcomed to return or replace products due to quality reasons for free within 14 days from the date you received your order.It is not within the above policy that the products were used or damaged deliberately.The reasonable freight cost caused by returning and replacing will be paid by the responsible party.
Description of the responsible party: We are responsible for the shipping cost ONLY when there are quality problems or the goods don't match the product description online. Apart from the above situations, the customers should bear the shipping costs.
When we get the returned items, we will issue the refund within 2 working days. And a notice will be sent as a refund occurs.
Currently Sleepwill only have firm pillows, but you can remove filling depend to your needs.
2.What's the differences of "firm pillow" and "extra firm pillow"？
We offer 2 unique density pillows,under the same size, "extra firm" weighs 10% more than "firm",and provides about 20% more support.
Return & Exchanges
You are welcomed to return or replace products due to quality reasons for free within 14 days from the date you received your order.It is not within the above policy that the products were used or damaged deliberately.The reasonable freight cost caused by returning and replacing will be paid by the responsible party.
Description of the responsible party: We are responsible for the shipping cost ONLY when there are quality problems or the goods don't match the product description online. Apart from the above situations, the customers should bear the shipping costs.
When we get the returned items, we will issue the refund within 2 working days. And a notice will be sent as a refund occurs.
Shipping
Do you charge shipping and handling?
Enjoy free shipping on every Sleepwill purchase.
Enjoy free shipping on every Sleepwill purchase.